FAQ's

Product Delivery

1.In Which cities do you deliver?
We deliver in all major cities of Pakistan, except some remote locations in the country.

2.How long will it take to get my order?
When your order is confirmed, it is delivered within 3 days of order placement.


3.Do you have a free delivery policy?
Ans: We have free delivery in major cities i.e. Lahore, Karachi and Islamabad. Delivery charges may apply depending on the location of delivery.

    Product Warranty

    1.How can I register my product?
    Ans: Your product is registered automatically.


    2.How can I check my product warranty?
    Register your product and go to my product tab. Click on the desired product. It will show the details about that product.


    3.What are the charges I have to pay if the product is out of its warranty period?
    Ans: Customer will be charged according to the fault detected by the technical department (the amount will be non-negotiable and non-refundable) 


    4.Do new parts come with warranty?
    No, they don’t come with a warranty.


    Contact and Communication


    1.How can I contact sales and services department?
    Please check our “contact us” page for help, support and services.


    2.Where can I buy these products?
    You can buy these products from our web store or from any shop location mentioned in the shop locator page or address at our contact page.
     
    3.What are the different payment methods that you accept?
    We deal in Credit Card payment and Cash on delivery (COD).
    If the product amount is fully payed by credit card, product will be delivered to the customer. If the amount is payed partially by Credit card or Cash than the remaining payment should be given in Cash on the time of delivery.

    Support

    1.Does JC Buckman provide support online?
    Yes, JC Buckman provides online support. Feel free to email us at support@jcbuckman.com for any question/queries regarding our products. We’ll get back to you as soon as possible.


    2.Where should I send my product for repair?
    You have to get a product receipt filed from any shop and can send or deliver your products to our nearest shop or you can call us at our customer services number. We’ll guide you through the procedure.


    3.Can I purchase spare parts to do my own repairs?
    Yes. You can purchase spare parts but if you do your own repairs, the company will not be responsible for any damage of the part or product during repair.


    4.How to use a coupon?
    Login to your JC Buckman profile. When buying a product in the cart menu, add the coupon number before checking out for discounts.

      Product Usage Questions


        1.Is it safe to use these products?
        JC Buckman products are made with skin friendly material; no harmful matter is used. Every product is safe and easy to use.


        2.Do these products have a healthy effect?
        Yes. These products are designed by keeping in mind people’s health and fitness for a healthy effect in their lifestyles.